Terms & conditions

IMPORTANT – READ CAREFULLY

These Terms of Use and Conditions of Sale (“Terms” or “Agreement”) constitute a legally binding agreement between you (referred to as “Customer,” “User,” or “You”) and FORTALON (referred to as the “Company,” “We,” “Us,” or “Our”). These Terms outline your rights and responsibilities when interacting with our website and purchasing our products. They also contain important legal disclaimers, limitations of liability, and instructions on how disputes will be resolved.

BY ACCESSING, BROWSING, OR MAKING A PURCHASE FROM [https://fortalon.com] (“Website”), YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST NOT USE THIS WEBSITE OR PURCHASE ANY PRODUCTS.

TABLE OF CONTENTS

  1. Website Use

  2. Privacy Policy

  3. User Conduct

  4. Products for Personal Use Only

  5. No Medical Advice

  6. Modifications to Website and Pricing

  7. Payment Terms

  8. Order Acceptance

  9. Shipping

  10. Delivery Confirmation

  11. Returns and Refunds

  12. Social Media Terms

  13. Disclaimer of Warranties

  14. Limitation of Liability

  15. Dispute Resolution (Arbitration & Class Waiver)

  16. Indemnification

  17. Third-Party Links

  18. User Submissions and Testimonials

  19. Copyright & DMCA

  20. Electronic Communication

  21. Assignment

  22. No Waiver

  23. Severability

  24. Termination

  25. Entire Agreement

  26. Contact Information

1. WEBSITE USE You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to access or use this Website. By visiting or interacting with the Website, you affirm that you meet the eligibility criteria and are legally competent to enter into a binding contract.

2. PRIVACY POLICY Your interaction with the Website is subject to our Privacy Policy, which outlines how we collect, use, and share your personal data. By agreeing to these Terms, you also agree to the practices described in our Privacy Policy.

3. USER CONDUCT You agree to use the Website in a manner consistent with all applicable laws and regulations. You further agree not to:

  • Use the Website for any illegal or unauthorized purpose.

  • Distribute or install any harmful code or malware.

  • Harvest or misuse any data from other users.

  • Infringe upon the intellectual property or privacy rights of others.

  • Disrupt or interfere with the security or functionality of the Website.

4. PRODUCTS FOR PERSONAL USE ONLY All products offered on the Website are for personal, non-commercial use. You may not reproduce, duplicate, sell, resell, or exploit any portion of our products or services without express written consent from FORTALON.

5. NO MEDICAL ADVICE Information presented on the Website is intended solely for general educational purposes. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult your healthcare provider before using any FORTALON products, especially if you have known health issues or are pregnant.

6. MODIFICATIONS TO WEBSITE AND PRICING We reserve the right to make changes to our Website, including content, features, product availability, and pricing, at any time and without prior notice. We are not liable for any inconvenience or losses resulting from such changes.

7. PAYMENT TERMS By providing payment information, you authorize us to charge the specified amount to your selected payment method. You are responsible for any additional fees or charges from your bank or card provider, including overdraft fees.

8. ORDER ACCEPTANCE Receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to cancel or refuse any order for any reason, including limitations on product quantities or errors in product or pricing information.

9. SHIPPING We offer both domestic and international shipping via third-party couriers. Estimated delivery times are provided for convenience but are not guaranteed. You are responsible for any applicable customs duties, taxes, or fees for international orders.

10. DELIVERY CONFIRMATION Delivery is deemed complete when the shipping carrier confirms delivery to your specified address. We are not responsible for packages lost or stolen after a successful delivery scan.

11. RETURNS AND REFUNDS We accept returns of unopened products within 90 days of the delivery date. Opened or used products are not eligible for return due to hygiene and safety standards. Return instructions and eligibility criteria can be found in our Refund Policy.

12. SOCIAL MEDIA TERMS Any user-generated content or interactions on social media platforms mentioning or tagging FORTALON do not reflect our views. We are not liable for third-party content. Users are encouraged to report inappropriate material directly to the respective platform.

13. DISCLAIMER OF WARRANTIES All products and services are provided on an “as-is” and “as-available” basis without warranties of any kind. We make no warranties, express or implied, regarding the effectiveness, suitability, or safety of any product.

14. LIMITATION OF LIABILITY In no event shall FORTALON be held liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or products. Our total liability for any claim shall not exceed $500 USD.

15. DISPUTE RESOLUTION (ARBITRATION & CLASS WAIVER) Any disputes or claims arising out of or relating to this Agreement shall be resolved through binding arbitration conducted in your state or country of residence. By using this Website, you waive the right to a jury trial and to participate in class actions. You may opt out of arbitration within 30 days of your first purchase by contacting us in writing.

16. INDEMNIFICATION You agree to indemnify, defend, and hold harmless FORTALON, its officers, employees, and affiliates from any claims, damages, or expenses resulting from your violation of these Terms or misuse of the Website or products.

17. THIRD-PARTY LINKS The Website may contain links to external sites or resources. FORTALON is not responsible for the availability, content, or services of third-party websites and does not endorse or warrant the goods or services offered by those entities.

18. USER SUBMISSIONS AND TESTIMONIALS By submitting content such as product reviews, testimonials, photos, or videos, you grant FORTALON a perpetual, worldwide, royalty-free license to use, reproduce, publish, and display such content in any media format.

19. COPYRIGHT & DMCA If you believe your intellectual property rights have been infringed upon on our Website, please send a detailed DMCA notice to legal@fortalon.com. We respond to valid takedown requests in accordance with U.S. copyright law.

20. ELECTRONIC COMMUNICATION You consent to receive communications from us electronically. These may include order confirmations, account notifications, and promotional emails. You can unsubscribe from marketing communications at any time.

21. ASSIGNMENT You may not assign or transfer any rights or obligations under this Agreement without our prior written consent. We reserve the right to transfer our rights or obligations in connection with a merger, acquisition, or sale of assets.

22. NO WAIVER Failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.

23. SEVERABILITY If any part of these Terms is held to be invalid or unenforceable, the remainder shall continue in full force and effect.

24. TERMINATION We reserve the right to terminate your access to the Website or cancel any order if we believe you have violated these Terms or applicable law. Termination may occur with or without notice.

25. ENTIRE AGREEMENT These Terms, along with our Privacy Policy and any other applicable legal notices, constitute the entire agreement between you and FORTALON and supersede any prior agreements or understandings.

26. CONTACT INFORMATION Email: support@fortalon.com