SHIPPING POLICY
FORTALON SHIPPING POLICY
Effective Date: [Insert Date]
Our goal at FORTALON is to provide fast, reliable shipping to customers worldwide. Whether you're ordering from across the street or across the globe, we aim to offer the best possible delivery experience.
PROCESSING TIME
Once your order is placed, we begin processing within 1 to 3 business days. This includes payment verification, quality checks, and packaging. Once packed, your order is handed over to our shipping partners.
DELIVERY TIMEFRAMES
Please note: All delivery estimates exclude customs delays or peak-season slowdowns.
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom/United States | 7 - 9 business days |
| Canada | 7 - 14 business days |
| Other Countries | 7 - 15business days |
Delivery is handled by major carriers including DHL, FedEx, UPS, USPS, or your local postal service depending on the destination country.
CUSTOMS & DUTIES
International orders may be subject to import taxes, customs duties, and fees levied by your local government. These charges are the responsibility of the recipient. FORTALON does not control these charges and is not responsible for any delays caused by customs.
ORDER TRACKING
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can track your shipment via our website or directly with the carrier.
In some cases, orders may arrive in multiple shipments for logistical reasons. Each shipment will have its own tracking number.
DELAYS & EXCEPTIONS
While we strive to meet delivery estimates, delays may occur due to:
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Weather disruptions
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Customs inspections
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High seasonal demand (e.g., holidays, sales events)
We appreciate your patience and are always here to help track or resolve shipping issues.
QUESTIONS OR ISSUES?
If you have questions about shipping or experience issues with your delivery, please reach out to our support team:
Email: support@fortalon.com