PRIVACY POLICY

FORTALON PRIVACY POLICY

 

FORTALON ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website [https://fortalon.com] ("Website") or interact with us in other ways.

1. INFORMATION WE COLLECT

We collect personal information from you directly, automatically through your use of our services, and from third parties. The types of data we may collect include:

  • Contact Data: Name, email address, phone number, shipping/billing address.

  • Account Information: Login credentials, order history.

  • Payment Details: Credit/debit card numbers or PayPal details (processed by third-party payment providers).

  • Device Information: IP address, browser type, operating system, device type.

  • Usage Data: Browsing behavior, clickstream data, and other analytics.

  • Communications: Feedback, customer support interactions, surveys.

2. HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

  • Order Fulfillment: To process and ship your purchases (legal basis: Art. 6(1)(b) GDPR).

  • Customer Service: To respond to inquiries and provide support (Art. 6(1)(f) GDPR).

  • Marketing: To send promotional emails, SMS, or offers unless you opt out (Art. 6(1)(f) GDPR).

  • Analytics: To improve our Website and understand user behavior (Art. 6(1)(f) GDPR).

  • Legal Obligations: To comply with legal or regulatory obligations (Art. 6(1)(c) GDPR).

3. SHARING YOUR INFORMATION

We may share your data with:

  • Service Providers: Shipping companies, payment processors (e.g., PayPal, Amazon Payments), IT support.

  • Marketing Partners: Platforms we use for email/SMS marketing, subject to your preferences.

  • Legal Authorities: If required by law or necessary to protect our rights.

  • Business Transfers: In the event of a sale or merger of our business.

All partners are contractually obligated to protect your information.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixel tags, and similar technologies to:

  • Recognize repeat visitors.

  • Track shopping behavior.

  • Enable features like shopping cart reminders.

You can manage cookie preferences via your browser settings. Blocking cookies may affect site functionality.

5. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to countries outside the EU/EEA, including Canada and the U.S., under appropriate safeguards such as adequacy decisions or standard contractual clauses.

6. DATA RETENTION

We retain your personal data:

  • For the duration necessary to fulfill orders and comply with legal obligations.

  • Up to 10 years for accounting and tax documentation (where legally required).

7. YOUR RIGHTS UNDER GDPR

You have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time (where applicable).

To exercise your rights, contact: support@fortalon.com

8. CHILDREN'S PRIVACY

Our Website is not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us to request deletion.

9. SECURITY MEASURES

We implement technical and organizational measures to protect your data, including SSL encryption, secure payment gateways, and access control. However, no system is 100% secure.

10. OPT-OUT OPTIONS

  • Email Marketing: Click "unsubscribe" in any email or contact us.

  • SMS Messages: Reply "STOP" to unsubscribe.

  • Cookies: Manage via browser settings.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. CONTACT US

For questions or to exercise your privacy rights: